HelpDesk Solutions

It’s very important for any business to keep its Technology infrastructure up & Running seamlessly without any hitch. This could shoot up your cost and could drain your revenue. PC Works will design and tailor technology support based on your requirements. We plan, design, and maintain technology support where the cost is drastically reduced, yet providing excellent and efficient support. Our helpdesk services will support customers through phone, remote desktop technology, Chat, E-mail and on-site.Basically, PC Works offers two IT business setups [Shared Helpdesk Model and Dedicated Helpdesk Model], starting from a single PC to hundreds of PCs. Our customers have the option to choose between the right model based on their business size or volume.

Shared Helpdesk Model this model is suitable for a business with less than 50 PCs. In this model, a pool of PC Works team members will support multiple small business users to fix their computer problems 24x7 on as-on-need only basis.

Dedicated Helpdesk Model this model suits a business which requires an exclusive team for 24X7 dedicated helpdesk services. The team dedicated for this business will be solely focusing and catering to the needs of the client. Customers signing up for dedicated helpdesk services will get a dedicated toll free number where the technical experts will represent the client.

Network Solutions

Network Optimization Services Our optimization process involves an in-depth analysis of all these components. End result is a comprehensive end-to-end network and system availability assessment of your network. After making these assessments, we provide specific recommendations and action items to improve network efficiency. Our years of experience as solutions provider, combined with the experience of our engineers, technicians, utilizing the state-of-the-art equipment and partnering with key industry vendors, allows us to provide an accurate and reliable end-to-end snapshot of your network infrastructure. Based on this information, we can deploy the appropriate solutions to maximally optimize your network.

Remote Access Solutions Some business owners take the phrase 'time is money' very seriously and wish to maximize their working hours while they are at home or on the road. Remote Access Solutions will allow you to access a remote computer via high speed internet connection or direct modem connection. Remote Access allows you to perform most operating tasks such as: word processing, e-mail, accounting, data entry, database searching, file transfers, personal management applications, etc..

Network Installations and Re-locations Services Whether you want to network your existing stand-alone computers or wish to relocate your computer network to a new office, we can help. Our network installation and relocation service will provide a peace of mind installation and will be performed according to the industry's higher standards by our licensed and insured technicians. The relocation service includes shut-down of your existing network system, packing, relocating and assembling the network system in its new location.

Computer Repair

Hardware and Software Upgrades We can upgrade most hardware and software, such as memory, hard drives, CD drives, DVD drives, modems, network cards, and any other such peripherals you might require. · We might even suggest that upgrading your current system is not in your best interest, guiding you toward a new or quality used system with better performance than your current PC or server.

Wired and Wireless Network Installations: We can install a wired or wireless network in your home or office that allows you to share files, printers, and even your Internet connection amongst most PCs and servers. Call for details!

Performance Maintenance On a regular basis, all PCs and servers should receive performance maintenance to ensure continued performance with maximum uptime.Under performance maintenance, we will:
* Install a virus protection program, update all virus signatures, remove all present viruses, and innoculate your PC or server against future virus infections.
* Install a spyware detection program to remove unwanted spyware applications, update all spyware signatures, remove all present spyware, and innoculate your PC or server against future spyware invasions.
* Update all Microsoft Windows patches available to ensure your Microsoft operating system is functioning with maximum security, efficiency, and effectiveness.
* Defragment, or reorganize, your hard drive(s) file's to ensure maximum speed in reading and writing your PC or server's data, if necessary.
* Install and/or upgrade the latest free versions of the most popular programs used by most PCs and servers during normal operations, such as Adobe Acrobat Reader, Macromedia Flash, WINZIP, and many others, as necessary.
* Change settings with your PC or server to maximize overall performance, as necessary.